Im leaving out one star because the staff is really not that personable. Ita important to have GREAT customer service in a coffee shop and the service here has never done it for me. I come from a back ground of customer service and have only worked in the service industry. When theres not that many people in line... You share a smile with your guests, you make conversation, you...look happy and sadly I dont get that here. They always get my order right and do so in a sort of timely manner. The layout is awesome, the iced lattes are excellent and the location is cool. If you want a good cup of coffee head here. If you want personable service, Id head to a starbucks.