I have to give credit where credit is due...I still will not bring my cats here but my border collie had a cancerous tumor removed by Dr. Koch. He was extremely kind and thorough - didn't nickel and dime me through the process and was great and gentle with me AND the dog. He is the reason that I return with the dogs.
For the repeated instances in subsequent reviews where someone says 'you get what you pay for'...I don't make any qualitative judgements about other people choosing to spend just as much as they want on their pets. What I do reserve the right to do is to be put off by 'care' that says one day I pay for an office visit and the next - because the groomer requires the cat to have another type of shot - I'm required to pay for another office visit? THAT to me is bs. And in this case, the care nearly forced me to put the cat down. He has left their care and has, thankfully, rebounded.
No matter. There is the good and the bad. I take one with the other and take the cats elsewhere.