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  • Out dated and horrible customer service through out the whole place. Came for a wedding and wont be coming back. We liked the idea of having a kitchen because my other half is a competitive body builder and eats 4000 calories a day. However the kitchen drawers ere stuck making it so we could not use the utensils for cooking. The garbage disposal didnt work. The silver wear was so old and dingy i thought i was going to get a disease if i used them and washing dishes forget about it the water pressure was null. i had to use the bathtub to even retrieve water for the kitchen sink. The worst part was that when we got to our room after checking in at 615pm there was no sheets or towels in our room. The room appeared to be clean just left with out the bed made up and towels for the bathroom. Nor was there an iron to go with the ironing board. We had spent all day traveling and needed to shower and iron our clothes for a rehearsal diner we were already later for. I proceeded to call down numerous times to hear the same thing over and over. They are terribly sorry someone will be right up. By 830 we left without showering or ironing our clothes to meet our group who now had already eaten without us. When we returned at 1015pm we opened out hotel room to find sheets left on the chair by the front door for a queen size bed ( we had a king) and no blanket. We did how ever get towels so they did something right. I called down again and politely asked that they please bring the coorect size and blanket only to have a member of the staff bring me a bathmat for the shower. I waited and called several more times until finally at 1130 pm i called down and demanded this be handled right now. YOu know what happened next , brace yourself.... the front desk called the security on me. I was applauded. I was not rude nor was i out of line finally demanding this be handled. Security finally brought me the items i needed and my room was compensated for that night of hell. There customer service was so bad that at the wedding the staff was rude to everyone like as if they hated there job. Im not sure what the issue is over there but dont stay here. Half the wedding party apparently had issues with there room. i gave the two stars only because they did comp my room for a night to make uop for their mistake
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