Lori is the absolute best! I took my daughter for her first haircut and it was the perfect experience. There was a cute little car chair and my daughter loved playing with the steering wheel and watching Mickey Mouse clubhouse while getting her haircut. It was so laid back and relaxing and Lori makes sure to explain everything she is doing so your child doesn't get scared or confused. She's is great with kids and so friendly and she even gave my daughter a balloon at the end. Also, there is the first haircut experience so you get a little certificate with a before and after picture and a little Baggie of their hair. So sweet. We will definitely be back!!