One of the meanest , nastiest places I have ever had the misfortune to visit.
I had been a regular with a stylist who had left, so they booked me with a new person. I asked in advance, did they have my records " oh yes!' was the new person experienced, " of course". Well they lied!! They gave me a kid , who finally admitted he had his license 6 weeks, and did not have my records and was winging it.
Well they destroyed my hair, I went for highlights and came out with total bleached fired hair. They then said they did not have time to cut it as it had taken so long to try and tone it down.
I left the store looking like a bleached blond Brillo pad!
The original stylist and the stylists who tried to repair were apologetic, but the management were hateful. They got very nasty and insulting.
It cost me a fortune and a major short haircut at a real salon to repair the damage.