I used to take my dog is very often. Recently I went and I don't know if she came in with flees, but the problem is she came out with them. No I'm informed me of the problem. So if she came in with them, why or HOW did they not notice she had them. Are you even washing my dog properly!? She was so itchy when we came home I was so confused! I checked her myself and spotted a flee. I don't understand how this could happen, they definitely lost a regular. Oh and be careful they like to upsell without notifying you. Once I paid an extra $20 for a special that I didn't even ask for. They used a "special holiday shampoo" and I had to pay extra even tho I did not agree to do anything extra. But I let it go and made sure anytime I went after that, that I clarified I don't want any extras added. They definitely lost a regular after my poor baby got flees!