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| - Not sure why all the big dim sum places are 3-3.5 stars here in Vegas. Anyways...
I've been eating at Cathay house since I was a kid and I gotta say a lot has changed throughout the years. First big change was the shift of employees over to Chang's many years ago and now the big change in customer service. Back then, the food was so-so and the service even more "meh." Now, I'd have to say that Cathay House has the best dim sum in town! Food was not served cold and the same cart would come around my table at LEAST 3 times. The dim sum wasn't gross and greasy either, which is a big plus. All in all, the quality of food has improved a good amount.
However, what compels me to write this review is the major improvement in customer service. I came with a large party during lunch hours. It took a little long for us to get a table since we came during the peak hour. I noticed the back room was open and not all the tables were full, so I asked the hostess if we could just be seated there. THIS CLEVER WOMAN replies "I'm sorry, we only have two waiters working that room together and I don't want you to have bad service." It was such a perfect answer I couldn't argue back. After my dining experience, I was glad we waited the extra 5 minutes for a table to clear just so we would truly have customer satisfaction.
As of right now, Cathay House is my favorite dim sum place in town, mostly because of a recent bad experience at Chang's. However, PLEASE avoid Orchid Garden for dim sum. I noticed they have 3.5 stars right now on yelp, but please if you care about the people you are dining with, you should not support their business! Instead, come to Cathay House! :D
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