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  • This review is for the service department at Las Vegas Fletcher Jones Mercedes-Benz. My padre and stepmadre are two of the most clueless people when it comes to automobiles, and I feel really bad for their 2007 ML350. As a ex-Lexus owner, I've seen a plethora of world class (how often do you find a spa or a restaurant in a car dealership?) Lexus dealerships throughout California, and it's safe to say Fletcher Jones Mercedes matches the Lexus standard, though you won't find a spa or restaurant here. When you pull in between the velvet-lined lanes underneath the patio, there is almost always a little person wielding a clipboard and a pen ready to assist you. It gets pretty crowded on the weekends, so if your "Beautiful Benz" (coined by my Aunt Elaine who purchased a new ML320 back in 2002) needs to be serviced, try to arrange for a weekday appointment. They provide good MB loaner cars. If you choose to wait, the waiting area is lined with cozy leather-padded chairs with a giant TV tuned to a news channel. Coffee and water are provided. My dad's service advisor, Chris, has always been of great assistance and knowledgeable, and is very VERY patient: conversing in English with my dad, who has a very thick Asian accent, speaks sternly/rudely, and has trouble understanding even the most basic terms, can be worse than getting a double root canal administered by a Hamadryas babboon. Chris is patient and doesn't mind explaining the repairs in very basic detail, and is always honest and prompt. I'll update this review when the pars' ML falls out of warranty in another year or two. ;)
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