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  • Normally a decent dining experience but we had a server who apparently was very new. First he took a while to even get our drinks out then he didn't have a pen to take our order down had to leave and come back and then he went to place our orders he came back and asked did we see his black book? We're like "What book?" He said the book he has to have to place our order. Then I guess he found it and the salad took forever and then their were no breadsticks for a while then they came and another while or so our appetizer came out. I for some reason let my son fill up on salad and breadsticks and stuff from the appetizer and after he and my husband went thru 2 salads the server came and said the food was on its way soon. Then like 15 mins later he comes and says somehow the order just didn't get put in and he just did it but it will be a while; would we want our stuff to go?! Crazy! I was calm bc my son wasn't hungry because I had let him fill up on bread and salad; but was pissed bc it was just a poor experience for us. He was super apologetic and sent a manager named Pete who was nice who comped our entire meal and gave a gift card for next time. I will for sure go again because it was such an odd thing to happen for the chain but I was very disappointed. It may take a while before I actually use the gift card card. Also, to put the icing on the cake the order was wrong but I didn't find it out until I got home; I was just so ready to go after being there hours with no real food but appetizers, bread and salad.
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