They are very good in an emergrncy and the fees for emergency service actually did not make me think twice- quite a pleasant surprise. The staff was friendly and good w/our fearful pup. I highly recommend to friends in need of emergency care or more detailed testing (ie: CT scan.)
So why only three stars? CVS is quite often the after hours emergency referral for all other local vets. When our dog had a swollen/itchy reaction to his annual shots I needed to know the correct dose of Benadryl for him. Mind you, we are previous clients. I had all the info re: that day's shots, weight, etc when I called. They would not tell me anything w/out a personal visit. I'm not driving 45 minutes and paying nearly $100 for you to tell me a dose my vet would normally give me over the phone. I said no thank you and called another vet who was more than happy to help.
Fyi: dogs get 1mg of Benadryl per pound up to 3x/day (once every eight hours).