rev:text
| - Service, Service, Service. Something the management at this location seems to have forgot all about. I went to this location back in May, first time I've ever been to any Paramount, and the experience was a nightmare.
So first, they ask you to pay a tip when you order, before you even sit down... weird but i figured what the hell and paid anyway. First mistake.
My friend & I grab a booth and wait..and wait. After 20 minutes go by, I ask where our water or pita is, and was told it was "coming". 40 minutes go by from when we ordered and finally the waiter drops off the food, but only 1 plate! No explanation as to where the other plate is but that it's "on the way". 15 minutes go by, friend was almost done eating, and after asking 2 waiters where my food was, with no clear answers, the attentive hostess comes by to check on us. When she found out I still didn't get my order, she apologized and rushed into the kitchen to prepare me a plate and bring us our water. She must have alerted the manager because he came by our table shortly after, not to apologize, but to blame ME for the food taking long!!
I couldn't believe it. After explaining to him what happened, this guy's excuse was that since it was not paid together, and paid separately (right after one another), is why it came out at different times, even though it's the same table (???).
Honestly if it wasn't for the hostess, I don't think I'd ever get my food, and if I wasn't so hungry I would've asked for a refund. Needless to say the staff and management here need serious re-training. This Paramount doesn't represent the great experiences from friends that have gone to the one downtown and near Dixie & Eglinton.
A single star given for the hostess, but I will never visit this location again.
|