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  • Customer service is everything! And my husband and I would always come here when we're in Vegas. After yesterday's experience, we won't be coming back. Our hostess seated us at this high table and we asked if we can be seated by the window, a seat right in front of us. She said no, it's not available. Then the couple that was behind us was seated there AFTER she told us it's not available. Ok? After an hour and a few drinks, the couple in that seat paid and left, so we just moved our stuff to sit there. A few minutes later, the same hostess told us that she's about to seat someone there and moved our stuff back to our older table. I don't understand why she won't seat us there but would seat any other couple there!?! On top of that, she gave us dirty looks when we were trying to get her attention to be seated elsewhere. Our waiter was good but after that experience, we decided to go to another bar. I would stay at the Mandarin Oriental every time I'm in Vegas, it's my go-to place, but I will probably NEVER come back to this hotel AFTER the experience I had here. I thought it was rude that she never acquainted us after the amount of money we spend at this bar alone. No more, time to find a new sky bar in Vegas to go to.
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