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| - I had a horrific experience at this restaurant.
I went with several friends during happy hour on a Friday and we were seated quickly which was a plus.
The acoustics are very poor due to the open floor plan. It is pure cacophony. Expect to yell over each other. This was a this was the first of many minuses.
Upon being seated it took the staff 10 minutes to bring us water. It was another 10 minutes before we had first contact with our server. We said we were not ready and asked for a beer list that we never recieved. It was another 10 minutes until someone took our drink and food order. It took another 15 minutes before the drinks came. I am not exaggerating about the wait, I checked my watch. This place primarily pours beers, so the bar back-up is hard to justify.
When the drinks finally came, our server spilled a full pint on me. She apologized profusely. I was not mad at her, but I was upset with the experience in general. I actually felt bad for her because it was pretty clear that she was not getting any support from the rest of the staff. Despite my tables location directly in front of the hostess stand and the obvious disruption caused by the spill, our table was never contacted by a manager. Our table paid full price for everything, if you were wondering.
The food was mediocre. The gravy fries were on point. The fries were crispy and hot. The gravy was pretty flavorful and had tons of bacon in it. There was only a hint of the promised cheese curds, which would have made everything better. However, if i ever come back, I will get the gravy on the side, because the fries got soggy fast. The wings were large, moist and properly cooked, and they came out with the sauce on the side. The wings appeared unseasoned. The sauce was extremely basic; essentially thick tobasco. Overall, the wings were unremarkable. The pizza English muffins were unflavorful and had a mushy texture.
Unfortunately, the whole experience lacked warmth. I would have spoken to the manager about our awful experience, but after the spill I was focused on leaving as quickly as possible. I am lucky my phone is waterproof and I really hope the sticky mess cleans off my wallet!
On the upside, the bathrooms and the restaurant generally were clean and pretty well kept.
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