I have been coming to Houston's for over 25 years. It was my favorite restaurant. Today was a disaster. I ordered the Hickory burger. I ordered it medium well, when it arrived it was bloody. Then I noticed that the Canadian bacon had been replaced with some limp fatty bacon. I would never quibble about paying 15 dollars, because it was that good. There was a very small serving of limp greasy fries. What happened? Is Houston's trying to save a few pennies on my burger?
I would rather spend $16 on a quality burger. That is why I have been so loyal to Houstons. Now let me move on to the service. I feel like I walked into a different restaurant. I waited 10 minutes with an empty glass before I had to flag down whoever I could find. After I received the disappointing burger, I asked if I could exchange it for the French dip. They obliged and of course upped my charge to $19. French dip had also changed, now they have gone with a piece of french bread as opposed to the prior oversized croissant. Not sure I am coming back. Such a sad day for me.