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| - I've been wanting to try Sushi Eye in Motion for awhile. My husband and I used to like the one in Tempe (back before I became a vegetarian), and I wanted to see the conveyer belt concept in action. When my dad surprised us with a Living Social voucher, we headed over there the first chance we got.
I won't bore you with the details of the beginning of our meal. It all started to go terribly wrong when the two rolls I ordered came out.
First the "tofu,tofu" roll came to the table. It sounded great in the description : tofu, string beans, avocado, and burdock root dressed with wasabi and unagi sauce. What I got was a roll with just tofu and string beans. I sent it back to be made properly because it looked plain and unappealing as is.
While I waited for the tofu roll to come out, the futomaki roll came out. This is a traditional vegetarian roll so it's one of my stand-bys when I get sushi. I ate the first piece which was the end of the roll. It was covered with rice so I couldn't see the filling, but it didn't really matter because the contents are pretty standard. However, looking at the rest of the rolls, I noticed right away that there was shimp in the roll!
I was infuriated. I showed the mistake to the waitress who was bringing out my re-made tofu roll. We asked for the check at this point because I was too upset to finish my meal.
The owner came up a couple minutes later to apologize or so I thought. Instead of saying, "I am so sorry for this awful mistake. Your meal is on us," (the only acceptable response) he said, "Sometimes we like to change things up." I expressed how upsetting it was to eat meat as a vegetarian, but he just didn't get it. Maybe if I was allergic to shrimp and went into anaphylactic shock at his restaurant, he would place more importance on providing a consistent product, one that at least matches the menu description.
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