These guys replaced a "pancake" AC unit for me. Turns out this is a very challenging type of install. Guy was the installer and spent 8+ hours on the job. They had to cut away a fair amount of drywall to get the unit installed. So then they sent out a drywall guy to repair the drywall, and then a painter to texture and repaint. Color match was perfect and everything looked and ran great.
But then about a month later, water started dripping from the ceiling where the AC unit sits. Called them back out and said I needed to do a drain line flush. Matt, the tech, purged the line but water was still not draining properly. So he determined the drain line was not angled properly and they needed to come back again to fix it. So the original installer, Guy, comes the next day and installs an inline pump. Now everything works.
While they may not be the cheapest in town, the price was very fair and the main thing is they stood behind their work. They did not charge me anything for all the additional visits and did what it took to get the new AC unit running properly. Guy and Matt were both very courteous and professional. They did not rush and took pride in their work.
Although I hope i don't ever have to, I would absolutely use them again should the need arise. Highly recommend!