I have had mostly good experiences here. We have gone 3 years in a row and bought into their membership program. The pics always come out great, and the photographers are very good with our kids.
I sometimes feel rushed by the sales people to pick our pictures, and this last time, the collages they suggested weren't something we liked...and she ignored us until I insisted...politely...but overall, I recommend them.
My favorite is the CD. $100 and you get full copyright, plus the cd includes editing software you can use yourself at home. We will likely do that from now on to avoid the anxiety ridden sales process and pushy decision making situation. Last year was better, because the sales person left me alone to go through it myself, which I prefer (Im also familiar with photo editing software, so I want to take over the whole time anyway...lol).
All in all, you can get great photos here. It's not the best you'll ever find, but they have good deals and it beats buying the school pictures which almost always turn out awful.