Ordered catering for a wedding and they forgot my order! Went a couple of days before, printed out a list of the food we would need the day of and paid in full. We got a written confirmation of the date, time, and location for delivery plus reviewed the contact information. Come the day of, we waited for a call for delivery but as that time passed, we called Panera and spoke to the manager. They found our order but forgot to make it! They promised delivery 2 hours from that time, but as the wedding ceremony was after lunch, we declined. Took a bit of hemming and hawing before they agreed to refund us. They ended up offering us one free sandwich for messing up our wedding lunch (we ordered 17 sandwiches) when we came back to Panera for the refund. Seriously, 1 sandwich as compensation and we have to go back in person?