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  • Horrible service. Got my car towed here with a flat tire through their Pep Boys Towing. That part went just fine. My car was dropped off at 1 on a Friday afternoon. I called Pep Boys later that afternoon to insure my car had made it there and see if they had a chance to change the tire yet. He seemed rushed and annoyed said he didn't think they would have time to look at it that same day but that he would call me back if they could. By the next morning I haven't heard anything back and I had a flat spare tire in the trunk that I wanted to take elsewhere to get repaired. So we went to Pep Boys to pick it up unfortunately Pep Boys ones not open quite yet. We decided to grab the spare tire from the car and discovered they had left the car unlocked all night. At this point the employee that was inside came out because he saw someone around the car and claims they had tried to call me but must have had the wrong phone number even though I had left my phone number the day before and they should have that info on my pep boys member account. When I went to pick up my car the gentleman at the counter was looking at some paperwork and didn't even acknowledge that I was standing there after standing there for about 2 minutes looking at him as he looked at this paperwork the phone rang and he proceeded to answer it while I stood there. Finally once he was off the phone he was able to look up and acknowledge that a customer was in his store and was standing right in front of him. He then proceeded to try to charge me $50 for towing my car across the street when it clearly states on the Pep Boys website that Pep Boy members get towing for up to 10 miles for $25 when I mentioned this to him he very casually discounted it down out without apologizing. The way he approached it, it definitely made me feel like he was trying to charge me $50 for a tow when he knew I should be charged $25 just hoping that I wouldn't realize it. Shady, horrible customer service, and leaving my car unsecured in the parking lot. Pep boys has forever lost me as a customer.
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