I've went here a few times since it's so close to my house. When calling to make an appointment, I'm left on hold for a few minutes to the point where I just hang up and call back. The front desk staff seems overwhelmed and stressed out all the time.
The salon itself has cool decor and music. However, there doesn't seem to be a real focus on customer service. Definitely not a place to go if you want to have a calm, relaxing mani/pedi. I've had some good nail techs and I've also experienced a bad one there.
After about 5-10 visits, I couldn't take the unorganized, chaotic atmosphere and the process of just trying to get someone on the phone, so I took my business to Diamond Nails less than 1/2 a mile away.