Carl K. The guy you are referring to is Augie. He is the worst customer service person I have ever dealt with. He doesn't know his products. The first time I came, I bought a camera, the extended warranty, and joined the Ritz pix club. He said all the things had to be rung up separately. Weird but okay. So he run up my camera. I paid cash. Then he rung up the warranty I paid cash. Then he run up the club ($240) and he said he couldn't take cash for it. What? Are u crazy you can't take cash. Long story short had to put it on my debit card. He had to get help from a Mike the more knowledgeable guy in the store several times. Which is funny since Augie is the store manager.
They also say you can come in and pull prints from Facebook but once you get in there have no way of connecting to Internet to get Facebook pics.
On a brighter side I have ordered ALLOT of photos, and various other photo gift items. They have all been great except for the calendars. Do not order the calendars very cheap! I have found if you order some thing that They send off to the lab it's great! Anything they do in the store is terrible. Promised times of send off items are never right and often times take twice as long. All in all if I wasn't in this club I would go somewhere else. And I will when my club expires in a few months.