We eat at this location (Graham Road) every single week and it broke my heart a little to read some of these reviews. We love the place. They have always been fast and the manager tries to accommodate you when something is not quite right as quickly as possible which is not often. The food is a lot more healthy than fast food and that is why it is our weekly luncheon eatery. LOVE the soups, salads and they are a great place to eat when you are on a healthy eating diet plan or NOT. To be honest I have never been to a bad Panera yet and I hope I never do.