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| - May, 2013::
We (2) are adult experienced world travelers for 20 years.
THE GOOD: TheHotel is one of the better, calmer, non-casino hotels on the LV strip. We stayed at a discounted 'suite' on the 19th floor with a 'mountain view'. The rooms were exceptionally large with a living room + 1/2 bath and very large bedroom with very-large bath+shower w-seperate toilet area (very nice).
Now for the THE NEGATIVE: Within a few minutes of entering the room we received a knock from housekeeping. The lady entered and began checking the stocking of the mini-bar, then left. Several minutes later another knock and a second woman bruskly stated that she need to "look at the room" ... we refused to allow her entry since when asking "why do you want to come into the room" she angrily stated that "I need to check to see who is in the room" ... we closed the door after a polite refusal (very unpleasant first impression).
Upon examining the interior of the Armoie (closet-cabinets) I discovered old socks and lady's underwear from the prior occupants. It raised our awareness that the "housekeeping" was substantially off-it's-game.
Later that first evening, when I stepped into the beautiful shower I quickly reacted to the STEAMING-HOT water ... even when set to the 'cold' setting. I tried everything to adjust it to temperate, but nothing worked. I went by the front-desk as we went out later that first evening and the kind desk-lady said 'Engineering was notified' she asked if engineering could go into the room that night, and I agreed we would like it corrected that evening. She said that a "followup" would be conducted. Upon returning several hours later I found a business card from engineering stating "call if you still have problems". My wife tried to use the shower and again the water quickly became steaming-hot ... showers were not possible because no matter what we did, on the coldest setting the water remained steaming hot. Since it was well into our second day and no "followup" had been conducted (they had askied to have my cell-phone # for followup contact), I again notified the desk at checkout. I did not want this problem to result in a child, or other person(s) being caught by suprise and likely being scalded.
IN FAIRNESS: THE VERY-GOOD ... the front desk personnel and the concierge lady were exceedingly pleasant to deal with ... particularly in comparison to Bellagio, and some of the other *GM stays. The front desk lady offered us a business-card for 2-for-1 drinks on the 64th -FL of Mandalay Bay at 'THE FOUNDATION ROOM' where we decided to have a very pleasant dinner and evening on the patio overlooking the strip ... the waiters and food were really exceptional ... PARTICULARLY THE WAITERS who obviously took a warm and personal pride in the experience they created for all the diners ... a very personal fine dining approach!
IMPROVEMENTS: Correction of basic room amenities (plumbing) and better housekeeping and staff manners are essential, without stating further.
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IF THE-HOTEL IS INTERESTED IN HIGH-RATINGS ... they must consider providing a few complimentary coffee pucks for the Keurig Coffee Maker together with a daily paper for the suites, if not the rooms as well. The Lowe's Resort Hotels provide this, together with fully natural-cotton bathrobes (rather than synthetics ... a picky point here). But, if a hotel aspires to be at the top-of-the-game ... these are the typical amenities provided at truly fine world-class resort hotels. Also, it would be better to keep the condoms in a discreet location, not on top of the MB-counter with crackers!
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