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  • Always a five star experience, and since my kitty might as well be my child I expect nothing but five stars when it comes to her health and well being. I'm a protective mama, especially considering Lily's background and life story. She grew up a street cat in Milwaukee and has some bad habits, like becoming a gangster at times when she feels threatened. My hubby has worked masterfully with her on taming down and trusting. She sits in our laps now, she actually has learned that human hands are not scary and that being pet can be nice - and she is a comedian now and such a part of our family. All of that training is no easy task, it took hubby a year to get her where she is today. A bad experience for her is easy for us to detect, she regresses when stressed or is handled badly - all that is to say we needed a vet that understands cats and isn't solely focused on dogs. Trauma competence is not just in the human realm. Spring Harbor is exceptional, from the vets to the techs to the support staff: exceptional. They listen to me when I tell them her personality and they respond by handling her in the appropriate manner. It has gotten to the point where she no longer hisses or growls, and she lets the tech rub her head while they trim her claws. I was so proud witnessing that! Today the tech told me she thinks it's crazy that they charge me for trimming claws, and she's going to bring it up at their next meeting. She even talked to the front desk staff about Lily and I when I went to pay. For that kind of service and care I am only too happy to pay, but still, what a gesture.
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