Went to Uno for lunch on a work day. I have been there for happy hour but not for lunch. Sit down and place our order and all seems good. I get some soup, pretty good, and then they bring my wife's salad. Good also. Then they bring her half sandwich. My ordered pizza of the day is nowhere to be seen. 10 minutes, nothing, 20 minutes nothing...some vague explanation that the kitchen is busy as everyone is ordering pizza. Look around, no one seems to have pizza. 30 minutes go by, still no pizza and I need to get back to work. Then told there was a large takeout order and my mini pizza somehow could not be made. Asked for the bill and was given a to go pizza 35 minutes after ordering.
Thought I had found a nice lunch spot, now no lunch or happy hour business in the future.. Pizza tasted fine. Some communication could have fixed this, but no one seemed to care.