I went into HOV the other day looking for magnets for my Nemesis and stood there for about five minutes without anyone greeting me or asking if I needed help, however when a man walked in a couple minutes later he was immediately greeted and helped. I'm not sure if I wasn't assisted because I am a woman, or what...but one thing is for sure I will not be returning. Plus their inventory was very minimal so they probably didn't have what I was looking for anyways. Very disappointed in their customer service.