About: http://data.yelp.com/Review/id/pcGfLUZPi6AgIe_Lt

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About: http://data.yelp.com/Review/id/pcGfLUZPi6AgIe_Lt_vGjg Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2015-07-09 00:00:00 (xsd:dateTime)
itemReviewed	My Sister's Attic
http://www.openvoc.eu/poi#funnyReviews	1 (xsd:int)
rev:rating	3 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	8 (xsd:int)
rev:text	This is a review of good service recovery after a very poor customer experience. In mid-June I had a very bad service experience at this store. In fact, I left the store in tears because I was so incensed. This experience was shocking because I've consigned and bought at this store several times - all pleasant experiences. The situation was triggered by the company's computer issues. the computer had wiped out my transaction history and showed I had zero credit due when in fact I knew I had over $200 in store credit. Staff and store management's attitude was "you'll just have to wait until the new system is up and running sometime in July to see if the correct records show up. If the records then still show a zero balance, oh well." There was no proactive offer to research the situation. The onus was on me, the customer, to figure out where my money had gone. As stated earlier, I was incensed! After cooling off for a couple of days, I sent a message to the corporate office through their website describing my issue. Much to my pleasant surprise I got a call from the corporate office within 2 days promising to research the computer problem and get back to me asap. They also apologized for my treatment at the store. Bottom line - after 2 additional phone calls from the office the error was found and the money restored to my account. One of the founders and a co-owner of the company contacted me personally to apologize and explain what had happened. This situation has been resolved to my satisfaction, and I look forward to enjoying shopping at the store in the future.
http://www.openvoc.eu/poi#coolReviews	1 (xsd:int)
rev:reviewer	Vicki

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