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| - We traded a week at our home resort for a week in Vegas, and the Desert Rose was available. We reserved a 2 bedroom, 2 bath since our daughter and grandson were going to be joining us. My husband is in a wheelchair, so when I made the reservation, I asked for a handicapped room with a roll-in shower. I was assured we would have one. A week before our vacation, I called again to confirmed a handicapped room with a roll-in shower had been reserved, and was once again assured that was the case. Upon checking in, I voiced the same need, and was again told that the room assigned to us would accommodate my husband's needs. However, once inspecting the room, one bathroom had handicapped bars on the walls and around the toilet, but a standard tub/shower, which was not accessible to an individual in a wheelchair. The other bathroom had a shower with a 5" ledge along the floor, which would have still presented some difficulty, but would have been better. However, the door entering this bathroom was only 22" wide, and there were no handicapped bars in this bathroom. We tried to make do that first night because we were told there was nothing else available, but the next morning we were down at the front desk to let them know that something had to be done. At one point, my husband was told he could use the shower in the gym because it had a roll in shower, a suggestion that showed a total lack of sensitivity to the needs of the handicapped.
After getting the property manager involved we were told that a two bedroom handicapped unit would be available later in the afternoon. The manager did provide us with coupons for a free breakfast at a nearby restaurant, but made a big deal about how that would not be all that she wanted to provide us with to make up for our inconvenience. She indicated many times that she would call us when we were all settled in the new room, and she would offer us the additional compensations at that time. By the time we waited for the room to become available, repacked our belongings, and moved to the new room, the first day of our vacation was over. We had a handicapped room, with a roll-in shower, but it was on the 3rd floor of a building with only one very small, very slow elevator. The only thing that was fast about the elevator was the closing of the door, which closed on us several times, as we tried to maneuver the wheelchair in or out.
Two days past without hearing from the property manager, so I went to find her. Although she apologized for not calling us, I had to remind her of the compensations which she had been so quick to promise. She asked what I had in mind. Since the property sales pitchers had offered us four show tickets if we would listen to their presentation (which we declined), I indicated that that might be something to consider. She said she couldn't do that, but if we were planning to return to Vegas, she could give us 3 free nights at the Desert Rose. I almost choked . . . as if we would ever return to a place that had been such a nightmare!
The challenges continued through the week, and we decided to leave a day earlier than what we had booked. I notified the desk of our plans around 9:30 in the morning, but told them it would be a couple of hours before we vacated the room. After driving our daughter and grandson to the airport, we returned (about 10:30) to finished loading our car, and our room keys no longer worked. I had to make the long trip back to the front trip twice for them to attempt to fix the room keys, and they still did not work. Finally, maintenance came by and open the door for us. He said the front desk had not entered the right code on our keys. We packed up the car and left the nightmare!
If you, or anyone in your party is handicapped, please think twice before staying at this resort. Whoever designed the handicapped rooms had absolutely no idea of how to accommodate for the needs of a handicapped person. Doorways too narrow, limited (or no) handicapped bars on the walls in the bathrooms, electrical plugs not placed within anyone's reach (couldn't even plug in the coffee pot in the first room we were in), no room in the bedrooms for a wheelchair to get around the bed, towel racks placed about 6' from the floor, dishes in cabinets (in the kitchen) at a height where even a tall non-handicapped person could not reach them. We have stayed in many handicapped rooms, and most have been very accommodating. This one was a nightmare, and it was clear the staff had no idea what the different handicapped rooms at their resort consisted of. This resort needs to reconfigure their handicapped rooms while paying more attention to the ADA (American with Disabilities Act) regulations!
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