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| - I'm going to make this short and simple. Don't come to this place! The service is horrible!
I recently bought a camera here and within 2 days found it significantly cheaper on the internet. How significant you ask? Nearly $70.00. I went on Ritz' website and found out that they do match competitor prices, but to take advantage of this, there are all these stipulations and it is done via snail mail only. I was baffled at the fact that I couldn't simple go to the store I purchased it from, so I decided to give it a try.
Upon arriving and explaining my situation, I asked if it was possible to do a price match. I came prepared and had my ipod on Amazon (which Ritz.Com actually states as a main competitor) to show Ritz. The guy gave me a smart-a** attitude and told me that I should re-evaluate my calculation because I forgot to include tax and shipping. Before I could even get my 2 cents in, he told me to just return the product and get it off of Amazon. While conducting my return, he continued to make quirky remarks about Amazon and told me, verbatim: "If you want something for the cheaper price, then don't go to a shopping mall to shop. Everything is cheaper online!"
Wow, that just blew my mind that he had the audacity to say such a thing. His rude behavior continued as he threw my credit card on the counter after swiping it for the return.
This place has the worst customer service and overpriced products. Why in the world would I shop here again? Now I understand why the other Ritz Cameras were closing down and going out of business. If this place doesn't have its' associates take a refresher course in customer service, they are going down the drain just like the previous Ritz Camera locations.
Pros:
* They have a clearance section
* print service, which you can order via internet & pick up at store.
Cons:
* Ludicrous customer service
* Clearance section is all of outdated stuff that no one could really use.
* over-priced items
* They state they match prices, but they really don't.
* They did not carry Canon products for months. They are working on it, but as of now not yet.
Tips:
* There's a Fry's Electronics across the street. Go there instead!
* Shop online!
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