I love the food and milkshakes here! I walked from my office on the square (Trade and Tryon) to get the Roadster, fries and a strawberry milkshake.
The staff is friendly but do not go if you're in a hurry. The first time I went, the wait was incredibly long but for a fresh burger and a new staff, I didn't mind waiting. The 2nd time, I figured I'd cut some time by ordering online. I got an error processing my online order which directed me to call in my order number for processing. The young lady who answered the phone has poor etiquette but it was lunchtime and very busy so I excused that. She put the manager on the phone and he asked me to give him my order, which meant I couldn't shave as much time off the wait, because I had to wait in line to pay. They appear to have a ton of kitchen staff and 1 cashier and no servers or the servers are hanging out in the kitchen.
I gave it four stars because I love the food and I'm a foodie first.