Went here for a massage and it was kinda busy so we were waiting in the middle row to be finished.. And once they were finished, 2 of them came over to us to get us set up while the other guy was cleaning up... HE WAS RE-FOLDING THE USED TOWELS...and the manager lady ran over to him and said in Chinese "the customer is watching you!.. Go fold those towels in the back" My friend understands and speaks Chinese. GROSS!! And come to think of it.. I have never heard a washer/dryer back there.. Nor have I ever seen them bring fresh new towels in.