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| - Terrible. Terrible. Terrible.
Where do I start? We chose this place because it sounded fun; and at the time, it was new enough that there weren't too many reviews online. To start off, the concept of snookball is a LOT less fun than it looks or sounds. The game can get pretty dull pretty fast; however, I am aware that this is a subjective opinion. Nonetheless, the snook "tables" themselves are not well constructed and balls tend to roll off in one direction or the other depending on where the table slants. The tables are also poorly placed in relation to the bar where you place your drinks or eat while playing. Inevitably, someone will kick a ball into the bar, knocking over your drinks. We saw this happen at our table at least twice; and at the other guests tables as well on more than one occasion.
The food at Baller's Bistro is seriously below mediocre. We even had to send one item back to the kitchen. Anyone who thinks the food there is good probably doesn't get out a lot. For starts, everything we ordered showed up at the table cold. The flat bread Margherita pizza was a sad, deeply underwhelming and bland little thing that tasted like someone put it together in their dorm room in a hurry. A tiny cold bowl of poutine will run you $7.00 and arrives with neither the "ample amounts of cheese curds" or the "rich gravy" as described in the menu. I have eaten better food at Cineplex.
Lastly the service is just horrible. The wait staff are slow and painfully inexperienced. And when the bill arrived, we were charged $68 + tax + gratuity for the table which is the VIP pricing with a private room. We did NOT have a private room that night (normal rate is $58 + tax) and when we pointed this out to the staff they casually informed up that the "rates had gone up". This was confusing because my friend had booked the room at the $58 rate (over the phone) quite sometime in advance. After we pointed out to the staff that even their website currently does not reflect any change in rates, they begrudgingly changed our bill back to the $58 rate. As for the gratuity on the room...I'm not so sure that that should be added on automatically. Not everyone continues to order food while at the tables; and even so, none of the wait staff actually wait on you anyways.
Someone asked me if it would be better to visit Baller's Bistro after they've had some time to get their act together. I expect they will go out of business before they get the chance.
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