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| - My husband and I visited this establishment for a Valentine's Day lunch and had a rather disappointing service experience. We tried to resolve the issues while on site to no avail. I was refunded the monies for my meal and left the establishment (after being there for an hour) hungry. I posted my dissatisfaction on Facebook and stated that we would return once the 'kinks' were worked out. What happened next made me feel as if I were being 'P'nked'!
Chef Black contacted me via inbox and instead of just apologizing, stating he'd look into the issues with his staff, and maybe offering a free waffle at my next visit, he decided to make a bunch of excuses and basically blame me for my poor experience!!
He also accused me of trying to 'defame another black establishment' and spewing negativity on FB instead of talking to management. Which my husband did btw.
I was appalled.
I informed him that I was not that 'type' of patron and that I give credit where credit is due. I even sent him a post that I had done 2 days earlier for Ligali's Bistro in the Tremont area of Cleveland, OH. Another 'black owned and/or operated' establishment. I gave them a glowing review for both the food and ESPECIALLY the service by bartender/server Ricky.
Chef Black then asked me 'Who did I think created the recipes for Ligali's?' as if that had ANYTHING at all to do with this situation.
I shook my head and went to post the exchange on FB. I also tagged Restauranteur/Entrepreneur Phil Davis who is also an owner of this establishment thinking he needed to be aware of what's transpiring with his Chef and to my SURPRISE he took the same stance as Chef Black!! He asked me to be more understanding of the newness of the restaurant, and how busy it was that day, and requested that I just move on.
My mouth dropped to the floor.
I could not BELIEVE that not one, but TWO opportunities had arose for this to be addressed appropriately and both OWNER and Chef interactions equaled #EPICFAILS.
Chef Black and I have 70 mutual FB friends, some of which, contacted him to address the situation.
Phil Davis and I 'were' FB friends and he also was contacted by our mutual friends to address this situation.
To no avail..
Phil Davis would not even take the time to read my complete post to find out what the issues were so I Unfriended him.
Chef Black acknowledged me 'in third person' by stating he had apologized to me and said my next meal was free. I acknowledged this statement and said it was fine. I told him that Phil Davis had left such a bad taste in my mouth so I would pass on the freebie, but should he ever dissociate himself from Phil, I'd take him up on the free meal offer. I told him 'no harm, no foul. If we have that many mutual friends you must be cool peeps!' I thought everything was fine after this thread.
I awoke the next morning to see his name blacked out in the thread. I went to his page and it was no longer accessible.
I had been BLOCKED. So here we are. Hopefully your experience is better than mine. As for me I will NEVER patronize any establishment associated with Chef Black or Phil Davis.
***Update*** The owners of this establishment somehow think we are in cahoots with the other black owned establishment Ligali's.
They think we are out to sabotage them when in fact we went to the establishment based off a good friend of mine's (and Chef Black aka Len B.) suggestion. The fact that it was nearby and that we Love Waffles solidified the deal...This is really sooo saaad... #CantWeAllJustGetAlong..
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