My move was in June 2016. While the guys that moved my stuff were very nice and worked hard to take care of my belongings, I was incredibly disappointed with the process for giving a quote and how that affected how much I paid. "Short" story: I called and gave a detailed list of what I had (they didn't send anyone out to give an in-person quote). The gal I spoke with said it would be 8 hours MAXIMUM. She actually said that a couple of times. A few days later, I called back and told her a couple of items that I have forgotten in the list (including a frig) and explained that I would be taking most of the boxes myself. She apparently didn't change the quote. We ended up moving EIGHT (8) carloads (vans, trucks and SUVs) of boxes ourselves before the move. Eight! The day of the move, it took them OVER 8 hours to move everything. In the follow up call, I explained I was not happy about how long it took compared to the quote I was given, in light of the fact that I took 8 vans full myself. I had to email and call repeatedly before I was even answered. I was later told that they would make no adjustment on the price because they did it in about 8 hours as quoted. I explained repeatedly the situation and how they said 8 hours "MAX" before I told them I'd take all those boxes myself. They just didn't seem to care. It was a very frustrating situation, and I'm incredibly disappointed in them. I would not use them again, and I will make sure my friends don't either.