Great concept , poor execution. The service was off to a good start when our initial server was very friendly, took our soda and popcorn order and advised us to press the service button if we needed anything during the movie . We got our soda within 5 minutes of ordering , so I thought hey maybe all those bad reviews are unwarranted. 1 hour later and half way through our movie , no popcorn. We paged for service and she apologized and brought us our popcorn. It's either poor training , communication , or a broken system between ordering and delivering
Next , we paged for service a little bit later for a refill on our soda, and she had the audacity to say " I need to close out all the tabs right now I can't get you a refill" THE HELL. So finish your tabs and bring back the refill. I paged for another service since she was extremely rude and I saw other patrons getting refills without any issue. The second service member came by for a refill.
I'd highly recommend better training or a revamp of your SOP. This was terrible service and I'd never go back to order anything. Movie is fine sure ,but don't expect to get any good service , food or anything in a timely manner. It's all very sporadic and random based on your luck and who's serving you.