I ordered a 24-pack of Wiffle Softballs online from Sports Authority, but was incorrectly sent baseballs. The packing slip shows the correct items but the box contained something different. I called the store at 5120 S. Fort Apache Rd, Las Vegas, NV 89148 and asked the manager on duty (Pete Alder) if I could exchange the wrong items for the ones I paid for, since it would take weeks to send back the incorrect items & wait for the correct ones to be resent. The whole order was only about $30 and I needed the softballs sooner than the replacements would arrive.
Mr. Alder refused to help, telling me that they did not carry the items--despite my having bought the exact items at that very store previously. Since I couldn't get the wrong items returned in time to have then when I needed them, I went to their competition (Sports Chalet) and just bought the right items I needed. Sports Authority's "100% Satisfaction Guarantee" is worthless. I'll go elsewhere from now on.