In terms of food....very bad...not authentic chinese cuisine. Some food are changed or "westernized" to satisfy the taste of non-Chinese. Like I can totally eat food that are not authentic, given if they taste good, but their food are just simply low quality.
Not only its not authentic, it would be unfair to call those food.And then the tea is not hot and brewed with cheap left over tea leaves.. I don't know what else is left in this place if both food and drinks are both simply BAD.
Customer service: NONE. its not just bad..there's NO customer service what so ever. Servers are unattentive, they simply stood there to earn their hourly rate. Oh actually they do give you attitude when they feel like. You ask for condiments or napkins? They give you attitude instead. That is probably the only thing they do there.
If you want to have a normal casual meal, I suggest you not to eat there as you will just get all angry and frustrated walking out of that place.
PS i actually wanted to give 0 ZERO stars if there is such option.