Had a very poor experience there related to customer service.
Arrived to to get seating for a large table at 12:30pm. They said they would not take names and hold tables. There were limited large tables open at that time, but only two of eight in our party had arrived so they wouldn't seat us. We mentioned our party was expected around 1. Around 1 they started a wait list and were not helpful when we asked to be listed on it. They had not looked to save any large tables or opportunities to hold our group and were very rude when we asked again to try and be seated. The rest of our party showed by 1:15 and it included 3 kids. At that time, there was nowhere for us to sit. By 2pm, they had not followed up with us at all or tried to be courteous. In fact, they were very unprofessional during the entire process. I complained to the management since they "had no idea" about how long it would be to try and seat us. While I waited for more than an hour, they still made no effort to hold smaller tables open to try and accommodate our party. By just after 2pm we said we were leaving and they seemed shocked. Was also very frustrated the manager did not really try to solve any issues and help us out.
I didn't even get to eat there but my co-workers had lunch there other days and said their meals were "OK."
They need to improve their approach to seating and customer service. If they would have been more accommodating we would have been a large party with huge orders. Instead, they ruined our day and their reputation among a large group of potential customers.