If I could give this airline negative stars I would. I don't even know where to begin!!
1. Plane is so dingy, seats are so gross and sticky, and a lot of them are broken and don't lean back.
2. Even if the plane is empty they pile up all people in full rows with half the plane empty. You can move but it just goes to show you how unorganized they are.
3. The service is TERRIBLE. Our flight got delayed 3 hours and we did not get any voluntary updates during that time. After an hour sitting at the airport they let us on the plane. There after sitting there for half an hour we had to prod them several times for info. We were misled that we were waiting for the pilot to get off the plane to our left so it'd be a few minutes. Again waited for another 30 minutes and had to extract information from them and they would take their sweet time. They'd just stand in front and chat happily and laugh as if they didn't have over 100 eyes boring holes through their skulls. So then OH NO it's not the plane to the left, it's the plane to the right that just landed. Everyone was so angry and they did nothing to appease us. No water or snacks were offered either. Another 30 minutes and OH NO it's not that plane...it's one that hasn't even landed yet. WTF?! So by the time the pilot showed and and we taxed it was 2:25 am already. on a 10:30 flight. Very unorganized. Which company thinks it's okay to make so many passengers sit on a plane without real information? People were so mad I wouldn't have doubted someone starting a shoot out. So glad to be back alive :(
4. In case you didn't see it from other reviews they are supposed to be cheap but milk you for every penny. If you don't pay for a seat you bet that you'll be at the back of the plane in the middle seat every time. They also charge for carry on and check in.
So all of this said DO NOT waste your money and nerves on this airline. I was thinking of buying their frequent flyer program but I was so glad I decided to test out the waters.
Now my only worry is having to go back to Vegas with them today...I may need some nitrous to survive this one :(