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| - First off, I NEVER right reviews unless it's positive. Since I am a small business owner and work in customer service, I know the impact of word of mouth. Let me just say Meineke gave me the worst service I've received in my year and a half since moving to NC. First visit, a mechanic talked me out of getting my brakes repaired after I came in expressing concern about a grinding deeling I experience when I back up. Nothing is wrong, its just the brakes adjusting after it rains he said. Your brake pads & shoes have 40% left he said. A month later I was at Lexus getting my shoes AND rotors replaced. AND was told the front had 5% wear left... and like an idiot, I returned fir my last free oil change (2 free preferred oil changes from Groupon). From the beginning I should've turned around. I came in expressing I ONLY want my preferred oil change because they dropped the ball on the brakes. After explaining the last situation, there was no offer to rectify the matter in any way. A mechanic doing the oil change brought me to the back to show me my front brakes like I didn't just tell him what he was telling me. Then told me I need an air filter. Smh. Simple quick fix. I tell him to add it. Can't mess that up right? Wrong. It took an extra 35 mins to add the add filter. Then I get my bill and see they've only done a BASIC oil change. No topping of fluids, no rotating of my tires... so I ask what oil change did you do? The mechanic says Basic. And I asked, what does the Groupon say? He says Preferred. And I said, my car requires a synthetic blend. And what happened to my tired rotation? The mechanic said oh we rotated the tires too; I watched him do it. Everything that should've been done is handled miss. I go outside, and the same chalk marking that was there on my left rear tire, is still there, on the left rear. Smh. I was already late for my next appointment and beyond sick of this ordeal so I left. And the ENTIRE time this disaster is happening, the store manager is periodically coming out to greet everyone who comes in EXCEPT me. He hears my complaint, and NEVER comes out to at least apologize for any inconvenience. I just pray their basic oil change doesn't harm my engine. I will never in life return to nor will I recommend Meineke as a company to trust your car with!
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