| rev:text
| - If you have any decision on where you get your medical imaging done, I'd advise you to choose ANYTHING but Simon Med.
I had a 5:30 appointment time (5:00 check in) during the week. I should mention that I did call the morning of my appointment to confirm it and it was confirmed.
I get there at 5pm to check in...there was a patient in front of me who had seemed to have been waiting there a while. I stood in line for at least another 10 minutes while the guy behind the counter was figuring out God knows what. When it was finally my turn, I was told there was no appointment for me in the system. EXCUSE ME? What?? I explained I called to confirm that morning and it was confirmed. Apparently, the idiot on the other end of the phone cancelled my appointment. So the guy behind the counter calls his manager down and when she finally comes down, I continuously tell her that I confirmed the appointment this morning and that it's not my problems the girl in scheduling is incompetent and hit a cancel button. I explained that I was unable to reschedule as I was already missing a meeting at work to be there and I can't take off work anymore. She asked if I could come in on the weekend but I also was unable to reschedule my plans. They kept trying to push out an appointment further and further but I refused, telling them it was important my doctor get these results as soon as possible. So the manager gets mad at me and tells me she'll go ask the tech if he is willing to squeeze me in and then tells me even if he can, my wait will be 2-3 hours or more (the waiting room was empty so wtf she was talking about...I have no idea). She comes back up and huffs a little and says "The tech said he'll get you in but again, you'll be waiting as least 2 hours...". Fine. So I go back up to the guy at the check in counter, he hands me the forms and I fill them out and hand them back...he then asks for $995!! Oh, hell no. I told him that arrangements were already made to pay only $200 for the test and that was all I was going to pay. So he then argues with me and keeps trying to get me to pay "payments" on the $995. I refused and told him I was ONLY paying $200. So he calls the finance department only to confirm (10 minutes later) that I was RIGHT and that they "forgot" to upload the paperwork showing I was only to pay $200. I pay the money and sit down to wait. A whole 5 minutes go by and I was called back by the tech. So 2-3 hours or more, huh?? Yeah right. I feel like she said that to try to deter me from waiting.
The whole place just had a "dirty" feel to it. The changing room had a large laundry basket overflowing with used gowns. And the blood draw/IV room had an open sharps box on the floor with NO cover, used gloves sitting on top, and blood squirting up the wall (see photo). I was so grossed out. There was even blood on the outside package of the unused alcohol swab that he used to clean my arm with. How does that even happen?!?!
TL;DR - Rest assured I will NEVER be returning to Simon Med. Scheduling is incompetent, finance is incompetent, management is rude, check in is slow, place is FILTHY.
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