I'm only giving this place two stars because the customer service was great.
Overall the hotel itself is a little outdated. The TV, phone and clock are up to date but everything else was not. It's a very clean room, nothing majorly wrong with it.
The downside is that the walls are paper thin. We were just having a conversation and security knocks on the door telling us to lower the volume. Lower the volume on what? So if you are a person with a "loud" voice, don't even bother staying here because the next night around 8pm, we get a call. I didn't even bother answering because I figured it was the asshole racist security guard. They have pre conceived notions that African Americans can't afford places like this buuuut your the one whose a rent-a-cop! I guess he had to feel big about himself since he might lack in other areas.
I've stayed at the Ritz in downtown LA and that place was top notch, 5 stars compared to this place. Just because your in the Biltmore area, does not mean you have class. I doubt I'll come back here because I like to have conversations and not remain silent if I'm not under arrest Mr. Rent-A-Cop!