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http://www.openvoc.eu/poi#funnyReviews
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  • Horrible, terrible, have had nothing but unnecessary problems since bringing my wife's Mercedes Benz here in October. There was light damage to the front of her car resulting from her rear-ending someone at a traffic light. The car was still driveable, just some cosmetic damage along with broken grill and front headlight etc. We scheduled the service while we were going to be out of town on vacation, for 12 days... Problem #1. When we returned, they said the car was still not ready, but that it would be done in a couple hours. Really? 12 days wasn't enough time?! Well, it was ready a few hours later, which apparently they made into a rush job resulting in the following problems... Problem #2. The one new headlight that was replaced did not match the headlight assembly that was discolored from the Las Vegas sunshine. They gladly fixed it, but this required me to bring the car back and drop it off for the afternoon while they made the repair. This is the 1st of several return trips needed...so far! Problem #3. A few short days later, my wife tells me the car is overheating and she's stopped on the side of the I215. In their haste to repair the car when we returned from our trip, the technician didn't have time to attach the water hoses to the mounting for the radiator, causing the fan to rub a hole through the hose. I stopped my day to assist my wife, fixed the repair myself and called Cody (our service rep). He promised they would reimburse us for the cost of the parts. Problem #4. Tonight while driving my wife's car, I noticed yet another problem which is now prompting me to write this review. The headlights all work wonderfully while they are on "automatic" setting, but when they are turned off, set to park lights, etc, they stay on. Soooo...another telephone call required tomorrow, another wasted trip to their facility, another few hours to kill while they take care of another thing that should have been done correctly from the beginning. I hope this is the end of my issues with Service King! Ohhh, one more thing...it's now January and I still haven't seen my reimbursement from from problem #3. Save yourself unnecessary hastle, go elsewhere!
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