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| - My husband and I have enjoyed the Keg on many occasions. We always sit at the bar because we really enjoy the interaction of a bartender.
However, last night, we went on a date to celebrate...and something went wrong right from the beginning. While the bartender said hello, she left us sitting there with no drink menu and no offer to get us something to drink for about five minutes. The well was NOT slammed and there were a total of three bartenders, a bar back, and a manager behind the bar during that entire time. I'm not usually that picky, but I felt very dismissed from the very beginning.
The bartender came back and asked if we would like something to drink and introduced herself as Katie. She took our order and brought my husband's beer while I waited another few minutes for my glass of wine. When she came back, she asked if we wanted appetizers. I asked for a full menu and she went off for another five minutes, making drinks, talking with another server, and in search of menus.
Now, I know that I have higher expectations of many places (especially restaurants that charge an average of $26 a plate) and while I understand we were there at eight pm on a Saturday night, I felt really unappreciated and unwelcome. Our food arrived in a timely manner and it was good - not great. I took her recommendation on the steak and was disappointed - the steak had a fat marble running through it (one thing they point out not having on the front page of their menu) and they took away hubby's lobster butter before he was finished eating. He used the bread butter for his lobster! I mean, come on. For an $80 meal?
Katie really redeemed herself at the end of the night. I mentioned that I didn't care for her particular recommendation. She offered to replace it but I really don't like to send food back unless it is awful. She bought our two drinks to make up for it, which earned her a 30% tip.
I am usually so happy at the Keg...but this one merited a review of distaste.
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