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  • I love Menards, but hate going here because the customer service is horrible. I don't say this lightly because I have worked in customer service for years, so I think I am pretty lenient. I was building custom shelves out of piping, and it took me 25 minutes to just find an employee. Once I found him, he was extremely rude, told me I shouldn't bother with the shelves, and went on his way (maybe because I'm a blonde woman?). After wandering around the store for over an hour, trying to find everything I needed, I ended up buying what I could find and going to a different store. I understand that customer service is not everyone's cup of tea, but it's not like I was asking him to build the shelves for me. Just a point in the right direction, or verification that they didn't have any more piping in the back or in another area would have made all the difference. P.S. my shelves turned out amazing!! If anyone is thinking about building some, I can help you out :)
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