I went shopping at Staples today for my store business supplies. I was appalled by the service I received from the associates in the front including the manager, Katie.
I had made purchases and awaited assistance from the "manager" in regards to a defected item. While I waited an associate approached me. I told her I was awaiting a managers assistance. I then told her the item I wanted to purchase was defected. Instead of checking another store for the item. She told me 10% off. Then I told her I would wait for the manager. She SLAMMED the item on the counter and said the manager will tell me the same. At this point I could not believe the hostility towards a customer. I waited for the manager, Katie. I told Katie about my experience with the associate. Katie then told me okay, without apologizing for the experience I just encountered. I then proceeded to locate a corporate number. Katie then approached me with the stores number. I cannot tolerate this service.
The employees here definitely do not want to be there. They should have the proper training.
I could not believe that the manager's actions were just like the associate. Extremely rude.
I refuse to shop at this Staples for my business supplies. I may get better service at a competitors store. I really just want upper management to know the things that are occurring in this location.
Katie the "manager" - Very unprofessional, unpolished, appeared that she hasn't showered in a few days.