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| - No stranger to this establishment, I visited this place many times, for dinner, for dim sum and even for a wedding, before and after renovations. (I even bumped into a famous chef from HK and took a picture with him ^_^) Let's just said this restaurant has improved so much, in terms of service and décor after renovation. I had a not so pleasant experience at Skyview and that was before the change. My family and I our spring roll dish "stolen" right before our eyes by their regular customer and the waiters of course lied to their teeth and denied it ever happened despite what we just saw.
Skyview is one of the best upscale dim sum places in Markham and along with its sister restaurant Dragon Boat, everyone wants to go there for dim sum. Patrons know the food is of high quality despite the dim sum being more expensive. The menu is very similar to Dragon Boat, same font and all. Some of the innovative dishes are available at both locations. There is dim sum special during Monday to Friday morning only.
Parking can be a nightmare as there is very limited parking in the small plaza. You can park on the street or just park at Costco and walk five minutes back.
I would rate Skyview a weak 3.5 and the only reason it is getting 3.5 is for its high caliber dishes and the staff who served at our table and for the waitress for patientily dealing with the bill. Why 3.5 and not a higher rating? Because the restaurant is incapable of managing its crowd, resulting in an extremely bad seating system. I guess with success and popularity comes with overcrowding.
Do not attempt to ever go dim sum as a group for 1pm on the weekend because you will end up waiting so long for a table that it will test your patience! I saw a group of 5 waiting for close to two hours. Even with reservations, people had to wait for a long time and this was unfortunately the case for me and the group I was with (i never go dim sum this late). I originally came at 12:50 pm thinking the dim sum was at 1pm. My friend said she called and reserved a table for 7 people the day before and they told her the time was for 1:30pm. Turns out they wrote down 1:15pm for the reservation time. The attendant finally found the reservations and wrote it down on a separate smaller pad in her hand and added the reservation to the list of tables who already had reservations but were still waiting to be sat down, some who had reservations that were still for 1pm. Fast forward 1:45pm, we were still not being sat down and as I found out, there were about 4 tables of similar size as mine waiting from similar reservation time slot .
A table reservation is an arrangement made in advance to have a table available at the restaurant at the indicated time and day. Unfortunately, Skyview does not understand what a reservation is. Why bother offering a reservation if you can't honor it? What was the point of a reservation? To lure people in hoping they would stay or hoping the earlier clientele would leave quickly? I think there is a problem with the restaurant if you end up taking reservations for groups and cannot offer tables of that size at the mentioned time. Skyview might as well get rid of the reservations system and do just a first come first serve basis for weekends.
Customers were getting nasty and angry due to the long wait! Even a lady was calling out the attendant for giving regular clientele tables faster. She accused the attendant based on what she saw and starting to create a scene by raising her voice. She was tired of waiting incessantly. The attendant told her to stop hounding and following her. She told the lady to go speak the manager if she has an issue but the lady kept going on about the unfairness. In the end, the lady followed the attendant and disappeared into the crowd. I guess she got her table!
I am no stranger of waiting for a table, even with reservations. I experienced this at Dragon Boat, Skyview, Casa Victoria etc. but this was a new record! My group ended up waiting an hour to be exact! We were the last people standing in the end with everyone already inside and got seated at 2:15pm, exactly an hour of our reservations time. As for me, being always an early bird, I ended up standing for a whopping 90 minutes. Customers who were also waiting as a group but didn't have reservations but were there earlier got seated first. It was like the restaurant only had a few limited table size for groups of 5+. Couldn't they have given us a bigger table??! It was unbelievable!
Do not make reser for 1 to 130pm..u will end up waiting 1 hr+ with about 5 different groups waiting for the same table size! If you do attempt to go at 1pm (and don't said I didn't warned you), go with 2 or 3 people at most. You will get seated faster. I saw so many people being seated in just under 15 min wait due to its small size table. Or if you do want to go as a group, show up much earlier. Just get up earlier - It will be so worth it :P
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