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| - Where do I begin? First, why would any government agency get reviewed and if you were to review one why would you give it more than 1 start unless you had a phenomenal experience, right? Well normally I wouldn't expect anything more than a governmental experience from such a place. However, this system that is in place is ridiculous! The last four digits of your cell phone? Let me begin. I went in and stood in an information line to register my newly dealer purchased vehicle. I waited in an information line for about 30 minutes. Not bad. What sucked was that the website offered a "Dash Pass" that didn't work. The premise was that you are supposed to be able to hold a place in line without physically going into the DMV location by calling a number, however as expected, none of the numbers worked. So I had to physically go in. I give the gentleman my cell phone number, he tells me that I can return in approximately 3 hours. Hmm, sounds good to me. I can do other things. This was at 11:00 a.m. on a Friday morning. I had already scheduled that day off at work so fine with me. I take a trip to a furniture store and run some other errands. Enjoy some good old Mexican food, wire my son some money and fill up the gas tank. I return to the DMV. People are sitting outside looking like they lost their best friend. I ask a couple of people how long they have been waiting, they say 3 hours. Ick! One guy tells me that I was to be contacted within 5 minutes of leaving the information line. I wasn't. I panicked. He gave me the line to text to find out my estimated wait time. Whew! I had 96 minutes wait time. Hmm, what can I do with an hour and a half? A toiletry run to WalMart perhaps? A foot massage? After all I was in China town. Those are advertised everywhere. I decided to wait it out. It's about the average time I would have waited before this genius system went into place anyway. I sat in the DMV and I waited. I kept text "s" to the number that the gentleman outside provided so that I can find out how many people were in front of me. The automated voice comes over the loud speaker singing out last four digits of cell phone numbers every second along with the window number to report to. After a while you start to question what the heck your number is. For almost two hours this goes on. It's absurd! Finally I text "S" and find out that there are 0 people in front of me, yet no one is calling my cell phone number. Why? Finally I get called to window 7. Turns out they don't take American Express. I have to get another card from a family member at home and come back before the doors are closed and pay almost $400 to register a vehicle. Turns out the entire process took me from 11:00 a.m. to 5:00 p.m. Are you kidding me? How is this system better? I used to be able to come to the DMV after work at 4:30 p.m. and stay no longer than 5:45 or so and be done!! This is the most ridiculous system in creation! When the state starts forking over that overtime to those employees I'm sure they will rethink this process. These people were definitely smoking some good Pot when they came up with this one!
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