So here's what is funny to me about the negative reviews. Folks say they have been going here for YEARS and then say they have a problem. I call BS on all of it.
Second, any medication of any level of importance/sensitivity requires testing to assess levels in our system and/or to check and see if we're actually taking it (in particular narcotics and ADD/ADHD meds). My cousin takes Adderrall for his ADHD and he gets a urine drug screen about every third or fourth visit to ensure he is taking it. It is a highly abused medication by students at any age and in particular college students.
Finally, my wife was seen in less than 15 minutes as a work-in for a bad sinus infection this past winter. While this was likely an uncommon occurrence, if you don't have an appointment, you should expect to wait. If you can't, go to an urgent care. On every one of our appointments, the longest wait was 10-20 minutes. In a family medical office, it is common to get behind. Good providers take time to hear us out and ensure our questions are answered. They are strained by the insurance companies to hold appointments to 15 minutes, so if you're going to lay blame, do so there not with empathetic providers.
Dr. Germaine and Chelsea are amazing and it's why they see our family and will continue to do so. For the complainers, just keep complaining because that seems to be what you do best. The laundry list of satisfied patients at this office is there in spite of your keyboard courage.