I like this place. I got a haircut with Rie. She was sweet and understood what I wanted. I don't see how language was the issue at this salon. I show Rie couples of photo of the ideal hair I wanted and she then alter the cut to fit my face shape. It doesn't look exactly like the photo I showed her, but it came out great. I don't get why people complain about they don't get what they want. DUHHHHH you will never gonna look those models in photos anyway because you aren't them LOL